There are four ways to get reference help from the Newton Free Library Reference Staff.

FASTEST SERVICE: For fastest service or for questions which involve in-depth research by library staff, please visit the reference desk at the Library in-person (during Library business hours).

TELEPHONE SERVICE: For telephone service please call us at: 617/796-1380 during Library business hours.

EMAIL SERVICE: For convenient email service fill in the form below to submit a question to our reference staff. Make your question as detailed as possible. Be sure to include any important keywords that relate to your subject. Use as much room as you need, the text area will scroll to take in longer questions.

You will receive a reply via email within one business day. If you need immediate assistance come into the Library or call 617/796-1380 during Library business hours. Or use the 24/7 reference service listed below.

Click here to email your question to our reference staff.

REAL TIME CHAT: 24/7 Online Librarian is an online service that lets library patrons ask questions and get answers on the Internet, from reference librarians across the U.S. using real time chat. Librarians cooperate to staff an online Reference Center 24 hours, 7 days a week.

For you to access the service, all you need do is click on the 24/7 Online Librarian link below, sign in and ask a question. A librarian will give you immediate attention and guide you to the answer by displaying web pages on your computer. When your inquiry is complete, you can receive an email transcript of your chat with the Reference librarian. Your transcript will also contain live links to all the websites you visited. 24/7 Online Librarian Service